Out-of-hours or critical support requests, always ring us and leave a voicemail. The on-call engineer will be alerted. Any additional details back this up with an email to the helpdesk.
If for some reason we don’t have remote access to your computer we might ask you to visit one of the following websites.
Please ensure you’re 100% confident that you’re speaking to memeber of the team. We won’t ring from any unknown telephone number or use any other method to remote to your computer.
Although we might think we’ve switch the device off, often we just placed them into sleep mode, never allowing services and programs to fully reset themselves, get some rest!
This also applies to your tablet or phone; these devices are often not restarted for weeks.
Home routers, wireless points, your Sky, Virgin, TV etc, all appreciate a restart now again, but if you’re having to do this more than once a month, you might have another issue.
Restarting a computer/device may help with
If you’re having issue with Outlook, Word, Teams application on your desktop computer. As temporary work around, use the web version, see if the issues is resolved.
Fast.com – The only speed test website page we use and trust in Dunedin IT
My IP Address – What is the public IP address your computer is using when connecting to the intenret?
Bad Website Checker – Check out if link (URL) belongs to a bad website before visiting it.
MX Toolbox – Email, Website and Domain issues, we use this site to check things are configured correctly.
31 Dunedin Street, EH7 4JG
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71 Oxford Street, G5 9EP
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Unit 4 Chichester Road, TN38 9BG
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One of the UK’s most trusted & experienced technology & connectivity providers of end-to-end IT services
