Located around 45 minutes across the border in Northumberland, The Alnwick Garden is a unique visitor attraction and charity with over 20 years of history in delivering a memory filled day out.
But it’s more than that. The vision of the Duchess of Northumberland is focused just as keenly on the community programmes that deliver much needed support, education and employment in the area.
Located around 45 minutes across the border in Northumberland, The Alnwick Garden is a unique visitor attraction and charity with over 20 years of history in delivering a memory filled day out. With 350,000 visitors per year, its cascades, ornamental gardens, and treehouse have seen it win numerous awards. But it’s more than that. The vision of the Duchess of Northumberland is focused just as keenly on the community programmes that deliver much needed support, education and employment in the area.
100's of suppliers after your time to sell you their "best offers"
Multiple bills and invoices from different suppliers
An unclear understanding of who manages what with suppliers coming and going
100's of suppliers after your time to sell you their "best offers"
Multiple bills and invoices from different suppliers
An unclear understanding of who manages what with suppliers coming and going
Despite the unarguable beauty and serenity, the organisation faced all the same technology challenges as any other business – security, infrastructure, communications, and software – all of which were being sourced from a variety of disparate suppliers.
With thousands of daily visitors, a fast effective response was required when, for example, till-points failed or problematic phone lines meant communications were difficult.
More than that though, was the need for a clear IT strategy that pulled the various strands of activity into one coherent approach to technology. A Digital Transformation !
An IT strategy that not only matches the current organisation's plan but future aspirations
Using our wholesale relationships with key suppliers, we are able to provide one single bill to know where exactly your money is being spent
Delivering on time and on budget was crucial to building trust and improving the user experience
Dunedin IT took a holistic view of the environment at The Alnwick Garden. An over-arching strategy that incorporated full-time on-site support was developed, as we quickly realised that close partnership and a deep understanding of the organisation and its people would be crucial.
We quickly worked to understand the business priorities and the key operational challenges that could be solved with improved technology.
Our ability to take care of all aspects, from proposal, through procurement, to deployment, mean the Garden staff can focus on delivering the amazing customer experience they are renowned for, and the community services that give the organisation its purpose.
With reliable, secure infrastructure and the right tools for the modern workplace, staff know they can rely on Dunedin IT.
Security at the Garden is now taken seriously. All users with Multi-Factor-Authentication.
High speed 300+ Mbps fibre internet sourced and managed by Dunedin IT
Dunedin IT VOIP platforms provide a fully integrated communication environment
Our ability to take care of all aspects, from proposal, through procurement, to deployment, mean the Garden staff can focus on delivering the amazing customer experience they are renowned for, and the community services that give the organisation its purpose.
We continue to work closely as the organisation grows and develops its aims and objectives, ensuring the IT environment is performing as it should, and ensuring emerging technologies are included where appropriate.
The visitor experience has been significantly enhanced, having a positive impact on the revenues that can be generated and invested in the community projects which address issue such as poverty, wellbeing and education.
Staff report being more connected and effective in their roles, even through the pandemic and our on-site engineer has become an important embedded member of the overall team.
