Welcome to

Overview

When your ready head over to our Helpdesk to enter your information

Next Steps

Throughout the onboarding process, we’ll work closely with you to gather the information we need to ensure you have the support you need

IT Contract

Contact

Contact Details, Raising support ticket, management team & excalation

Your Business

Information about your business

IT Settings

IT settings from your previous IT company

Dunedinization

Setup into our core systesm, helpdesk and monitoring

Strategy

Post on-boarding meeting and future IT Strategy

Backup

Backup solutions installed

Deployment

Security & Remote desktop services deployed

Change Over

Agreed date for change over

Onsite

Gathering information onsite

Information you can help us with

Colud you help us with the following points?

List of staff and roles

This helps with security and initial on-board of staff onto our helpdesk.

Other IT Services

Do you purchase or manage other IT services yourself, such as Microsoft Office 365?

Internet Service Provider

This is an important one. Who provides and manages your internet connection(s)

Decision maker

If you're not around or we need to make emergency purchase, who should we speak to?

Managed print provider

If you need us to liaise with your printer people.

Domain Name Provider (DNS & Website Hosting)

www.yourcompanyname.com Which company looks after this, do you have access?

Telephone & Mobile provider

If you need us to liaise with them. We can also provide these types of services directly.

Business Times

What are your business hours? If we needed to schedule any downtime in the future, what times should we have in mind?

What is the most important IT system in your business?

IT Settings from your current provider

Sometimes it is best just to ask for your IT settings rather than be specific, but the main points are…

Windows Domain or/and Administrator accounts

Servers and Storage devices

Router/Firewall login details

Other network devices such as NAS, printers, switches and CCTV etc

Wireless Settings including access points login details

List of business applications

Email System

Specific user information

Frequently Asked Questions

1Do you expect downtime during switch over?

No. From our experience everything generally goes to plan. Ideally we like to take over 1-2 weeks before your contract officially finishes, that way we can always ask question during this transition period.

2When can we ask for help?

Officially when the contract has been signed and agreement reached with your current IT provider.

Although, we're here to help you and your organisation!

3How do you monitor our systems, does have any impact?

Our remote monitoring agent installed on all computers doesn't have any impact on performance. What we will ask, is a suitable time for installation of updates and antivirus scanning.

4How do I ask for help?

helpdesk@dunedinit.co.uk
0330 058 1701

Help Page

Need to escalate an issue – Ring and ask to speak to a member of the Helpdesk Management Team

5How do I escalate an issue?

Please email the management team or ring and ask for member of the management team.

6How do I ask for support out of hours?

Ring our main number, press one and leave a voicemail.

We also recommend emailing our helpdesk.

The out-of-hours support engineer will return your call.

Please note is a charge for out-of-hours support.

7Opening Hours & Holidays