One of our most exciting and rewarding projects has been our collaboration with Forth Boat Tours. Operating from South Queensferry, Forth Boat Tours runs cruises exploring the Firth of Forth, offering unique experiences to visitors while navigating the challenges of an unpredictable environment. Our task was to design and implement an innovative, resilient, and cost-effective IT infrastructure to enhance their operations, improve customer experience, and ensure safety on board.
With extensive experience in the sector, built on projects with some our other customers like Scottish Wildlife Trust, Bamburgh Castle and Perth Race Course, we were well placed to meet the needs of their organisation with suitable technology.
Our company ethos is very much focused on allowing customers to leverage the full value of their data, turning information into intelligence, whilst protecting one of their key business assets at all times. In this project, this security was at the forefront of our thinking at all times, with data flowing over a number of devices and communication channels.
Forth Boat Tours operates a fleet of three vessels, each accommodating over 200 passengers. Their services include scheduled sightseeing cruises, private hire events, and group bookings, making technology a vital aspect of their business.
Geography and landscape played a role with a combination of requirements on land and at sea meaning we had to ensure that systems worked consistently, irrespective of location.
The key challenges included:
The vessels operate on open water where traditional connectivity solutions are unreliable. The company needed stable, high-speed internet access to support onboard WiFi, payment processing, and security measures.
A seamless transaction experience at the ticket kiosks and onboard was essential for operational efficiency and customer satisfaction.
The company required a robust CCTV system for real-time monitoring and security assurance, particularly for large groups such as schoolchildren, tour groups, and cruise ship passengers.
The business needed first-class IT services that were also cost-effective, recognizing that their operations peak during specific times of the year.
Drawing upon our expertise in remote connectivity solutions, we implemented a comprehensive, customized IT infrastructure.
Our approach included:
Recognising that traditional broadband solutions were inadequate, we leveraged high-speed mobile connectivity. By identifying and securing the most effective network coverage, we ensured that the vessels, kiosks, and administrative offices maintained stable and consistent communication links. Using enterprise-grade, secure hardware to manage bandwidth/load and network selection, our engineering team have full remote management of the network.
We designed a secure network infrastructure that allowed seamless payment processing, ensuring uninterrupted sales and reducing transaction delays for both online and in-person bookings.
Live-streaming CCTV cameras were installed onboard, providing real-time monitoring that enhanced passenger safety and allowed swift response to potential security concerns.
Understanding the unpredictable Scottish weather, we ensured that all technology components were robust, weatherproof, and capable of withstanding challenging environmental conditions.
Technology isn’t always plain sailing, but at Dunedin IT, we embrace the challenge. Our partnership with Forth Boat Tours showcases our ability to develop and implement tailored IT solutions that drive business success. By harnessing cutting-edge mobile technology, enhancing security measures, and ensuring seamless operations, we have helped create a world-class experience for passengers while ensuring the long-term success of Forth Boat Tours.
Our solution delivered transformative results for Forth Boat Tours:
Passengers now enjoy uninterrupted onboard WiFi, improving their overall experience and allowing them to share their journey in real-time.
Payment systems operate smoothly, minimizing downtime and maximizing revenue opportunities.
The live-stream CCTV system provides peace of mind for both the company and its customers, ensuring a secure and well-monitored environment.
The solutions we implemented align with Forth Boat Tours’ seasonal business model, providing first-class technology while remaining financially viable.
Contact Dunedin IT today to learn how we can help you navigate technology challenges and achieve your goals!
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